Frequently Asked Questions – Stride & Style

Do you ship outside the U.S.?

At this time, Stride & Style only ships within the United States. International shipping is not available yet.

When will I get my order?

Orders are packed and prepared within 1–2 business days. After that, standard delivery takes about 6–10 business days, depending on your location and the carrier.

How do I place an order?

Shopping with us is easy:

1. Browse our collection of footwear and accessories.

2. Add your favorite items to your cart.

3. Checkout securely to complete your purchase.

Shipping

• Processing Time: 1–2 business days.

• Delivery Time: About 6–10 business days.

• Cost: Shipping is free on all U.S. orders.

• Tracking: Tracking details will be emailed once your order ships. If you don’t receive them, reach out to us at support@stride&style.com

Orders

• Cancellations: If your order has not been processed, we can cancel and refund it. Once shipped, cancellations aren’t possible, but you can request a return.

• Address Updates: Contact us quickly if you need to update your shipping address. Changes are not guaranteed once the order has been processed.

• Tracking Issues: If you don’t see tracking updates, contact us at support@stride&style.com and we’ll assist you.

Returns & Refunds

• Return Window: 30 days from delivery.

• Condition: Items must be unworn, unused, and returned with original tags and packaging.

• Process: Email support@stride&style.comwith our order details to start a return.

• Refunds: Once we receive and inspect the item, refunds are issued to the original payment method within 2 business days. Bank processing times may vary.

• Damaged or Wrong Items: Contact us within 30 days if you receive the wrong item or a damaged product, and we’ll replace it or issue a refund.Payments & Security

• Payment Options: We accept all major debit and credit cards.

• Secure Checkout: All payments are encrypted for your safety.

• Data Protection: Stride & Style complies with PCI DSS standards to ensure secure handling of payment information.